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Returns and complaints
If you don’t love it, you have 14 days to change your mind. If something is wrong with it, we’ll repair it, replace it or refund you.
Withdraw from a purchase
You can withdraw from a purchase within 14 days of receiving the parcel, without giving a reason. Fill in the form, then send the jewellery back within 14 days. We refund you no later than 14 days after receiving your notice, using the same payment method.
Engraved pieces can’t be returned, as they’re made to your specification.
Complaint
If your jewellery has a defect (a lost stone, a broken clasp, damage in transit), make a complaint. We reply within 8 days with a proposed repair, replacement or refund.
How to return jewellery
Send it by courier to the workshop: Timeless, Dobračina 29, 11000 Belgrade, or bring it in during opening hours. Use the original packaging if you can and include your order number. You pay the return postage when withdrawing; for complaints, we do.
Refunds
We refund you no later than 14 days after receiving your withdrawal notice, using the same payment method: to your card, to the account the IPS payment came from, or to the account you enter on the form (cash on delivery and bank transfer). We may wait until the jewellery arrives before refunding.
What can’t be returned
- engraved pieces and pieces made to your specification
- earrings taken out of their protective packaging (for hygiene reasons)
Complaints
We are responsible for defects in line with Serbian consumer protection law. You can make a complaint with the form on this page, by email or in the workshop. We reply within 8 days, and repair or replace as soon as possible, with your agreement.
Resizing a ring isn’t a complaint: we do the first resize within 30 days free of charge.