Cancellation Policy
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Cancelling and rescheduling
- You can cancel or reschedule your appointment free of charge up to 24 hours before it starts.
- The easiest way is through the link in your appointment confirmation email. You can also send us a message (SMS, Viber or WhatsApp) or call us on 060 000 10 01.
- When you reschedule, we offer you new available slots straight away.
If something comes up at the last minute
We understand that illness, traffic and other commitments happen. Please let us know even if there are less than 24 hours to go before your appointment. That slot often goes straight to someone with toothache.
If you are running late
Call us or send a message as soon as you see you will be late. If you are a few minutes late, we can usually still do everything we planned. If you are running much later, we decide together whether to shorten the visit or move it.
If we have to cancel
If a dentist is unable to see you, we contact you as soon as possible and offer you a new appointment.
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